Complaints Policy
Version 1.0 · Date of issue: May 2026 · Next review: May 2027
| Policy Lead | Carla Gomes |
|---|---|
| Registered Manager | Carla Gomes |
| Contact Email | synohealth@gmail.com |
1. Our Commitment
Syno Health aims to provide safe, respectful and professional care. We take concerns seriously and use feedback to improve our services and patient experience.
2. Raising a Concern
Concerns can be raised by email, phone, WhatsApp or in person. Please include your name, contact details, the date of the issue and a clear summary of what happened so the team can review it properly.
3. What Happens Next
Syno Health will acknowledge the concern, review the information provided and respond as fairly and promptly as possible. Where more time is needed, we will explain the reason and keep you updated.
4. Confidentiality
Complaints are handled confidentially and shared only with people who need the information to investigate, respond or meet legal and regulatory duties.
5. Learning and Improvement
Feedback and complaints are reviewed to identify any learning, training needs or service improvements.
6. Contact
To raise a concern, contact Syno Health Ltd by email at synohealth@gmail.com or by phone/WhatsApp on +44 7591 253519.