Privacy Policy

1. Introduction

Syno Health Ltd respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you contact us, book an appointment, use our website or receive services from Syno Health.

2. Information We May Collect

We may collect information needed to respond to enquiries, arrange appointments and provide safe care.

• Name and contact details
• Appointment and enquiry information
• Relevant health or treatment information provided by you
• Website usage data where cookies or analytics are enabled
• Payment or billing information where required

3. How We Use Personal Information

Personal information is used only where there is a lawful reason to do so.

• To respond to enquiries and booking requests
• To provide clinical, aesthetic or wellbeing services
• To maintain patient records and meet regulatory responsibilities
• To manage safety, quality, governance and compliance
• To improve our website and patient experience
• To meet legal, accounting or regulatory obligations

4. Sharing Information

We only share personal information where necessary and appropriate, for example with healthcare professionals involved in care, booking/payment providers, regulatory bodies, insurers, IT providers or legal advisers. We do not sell personal information.

5. Data Security and Retention

Syno Health uses appropriate administrative, technical and physical safeguards to protect personal information. Personal data is retained only for as long as required for clinical, legal, regulatory or business purposes.

6. Your Rights

Under UK GDPR, individuals have rights over their personal data, including the right to access, correct, erase, restrict or object to processing in certain circumstances. Requests can be made using the contact email below.

7. Contact

For privacy questions or data protection requests, contact Syno Health Ltd by email at synohealth@gmail.com.